Coalfire
Coalfire is a cybersecurity and compliance services company that helps organizations avert threats, close gaps and effectively manage risk. They partnered with HTEC to redesign their compliance platform.
Coalfire
Coalfire is a cybersecurity and compliance services company that helps organizations avert threats, close gaps and effectively manage risk. They partnered with HTEC to redesign their compliance platform.
Compliance management
Coalfire’s platform was let users track and maintain compliances to avoid data breaches. However, users were overwhelmed by the data-packed and overwhelming number tasks they needed to do. Users needed see where they needed to renew licenses, provide documentation, and follow up with certain items, but they were getting lost in the sea of alerts and tasks in the interface. The data was there but in such a way that was unusable for their users.
Compliance management
Coalfire’s platform was let users track and maintain compliances to avoid data breaches. However, users were overwhelmed by the data-packed and overwhelming number tasks they needed to do. Users needed see where they needed to renew licenses, provide documentation, and follow up with certain items, but they were getting lost in the sea of alerts and tasks in the interface. The data was there but in such a way that was unusable for their users.
Compliance management
Coalfire’s platform was let users track and maintain compliances to avoid data breaches. However, users were overwhelmed by the data-packed and overwhelming number tasks they needed to do. Users needed see where they needed to renew licenses, provide documentation, and follow up with certain items, but they were getting lost in the sea of alerts and tasks in the interface. The data was there but in such a way that was unusable for their users.
Compliance management
Coalfire’s platform was let users track and maintain compliances to avoid data breaches. However, users were overwhelmed by the data-packed and overwhelming number tasks they needed to do. Users needed see where they needed to renew licenses, provide documentation, and follow up with certain items, but they were getting lost in the sea of alerts and tasks in the interface. The data was there but in such a way that was unusable for their users.
Organizing data into manageable streams
HTEC conducted collaborative work sessions with the Coalfire team to unravel the nuances and requirements for maintaining compliance. We mapped the existing user journeys to understand which user roles interacted with which pieces of data.This revealed opportunities on how to organize and surface key data as well as how to transform compliance from a dreadful reactive process to a sustainable maintenance.
The Core Experience Pillars
Key objectives
Design that encourages and empowers users
We developed an interactive prototype and revamped design system that organized the compliance data and tasks in a coherent way. The redesigned platform was built around three core principles:
Showing progress
The interface encourage users to continue through showing the progress users have made instead of inundating them with alerts. We highlight what users have accomplished in their efforts to maintain compliance.
Keeping everything in one place
There are many parts to compliance. Instead of having users navigate to separate pages, the interface keeps all of the data relevant to a certain compliance requirement in one place: guidance on how to complete the requirement, documents, history, assignees, due dates, comments, and more.
Surfacing what matters most
While compliance can have an overwhelming number of tasks to complete and maintain, we surface the most important and urgent ones for users to tackle based on upcoming due dates, expiration dates, or whatever the user customizes to be important.
